As a business owner I think about leadership a lot. Come to think of it, I think about leadership a lot period. I’m always looking for great articles and books on leadership (share your favorites with me please!) So I thought I would give you a couple ideas on how to be a great leader at work today.
Customers: Customers are funny people. Some want just a little attention and want to get in and get out. Others want you to do practically everything for them. How do you find a balance? Ask them! “Hi, how can I help you today?” If they’re regular customers, you should know how much attention they want, and do your very best to meet and beat that expectation. They’re harder to please, but ultimately it’s more rewarding when you get their recommendation.
Personal Growth: One of the best ways to make a difference in your job and life is to dedicate at least 20 minutes each day to personal growth. Read books that will help you be a better communicator, take lessons on how to read body language, attend workshops on how to improve your business or an aspect of your business. Learn how to cultivate great relationships and take time to observe your successful coworkers or employees and learn from them.
Attitude: Your attitude is a make or break factor in a lot of things, and being a leader is one of them. There will be difficult customers, there will be rough days, there will be seasons of loss, accept that now and prepare for those times. Great leaders are realistic, but don’t accept failure as the final word. There’s always a tomorrow for great leaders, a tomorrow to learn from today’s mistakes and plan accordingly for the mistakes in the future.
Writing: Not everyone enjoys writing, reading emails or sending correspondence. That doesn’t mean you should do a sloppy job on it. I’ve been thinking lately about depth, brevity and professionalism when it comes to writing (look for an upcoming post!). Handle all emails possible within a 24 hour window of time, don’t abbreviate words that aren’t usually abbreviated (like thx, tms (tomorrow is), cld (could) etc.). Take the extra 10 seconds to spell the words out and check your spelling!
These are just 4 ways you can stand out from the crowd as a leader. What other thoughts do you have on how to be a great leader? Share them below.