Today around America people are recognizing the people who make their lives easier: the administrative professionals, or secretaries. So I thought this would be the perfect opportunity to talk a bit about these amazing people and how we all work together. In many cases they don’t get the recognition they deserve for all the overtime they put in and tough stuff they deal with. Many of these people are truly responsible for our success. Unfortunately there are some who don’t really do the job well and it’s tough to work with them. So where does that bring us, especially since they are a valuable part of our lives?
1-they need to know we value them. The people who make up your team need to know from day 1 how and why they’re important to you and your business. By communicating their value to them on a regular basis, not just when they first start, you’re showing them you recognize the important role that they play in your life. Actions are important to, so make sure they know that they’re really valued and that you’re not just giving them lip service.
2-we need to support and listen to them. They have important roles to play for us at work and as such communication between everyone has to be regular and clear. Don’t give partial instructions, don’t micro manage, and don’t ignore them. They can’t do the job as well as we need them to if we’re not all on the same page, if the standards required aren’t clear, and unless we all listen as much as we talk.
3-everyone needs to grow and improve. We all have room to improve, each of us from the biggest CEO to lowest box packer. Each of us has important roles to play, but within those roles there is always room for improvement. Do yourself and your business a favor and read books, take classes, attend seminars and stay up to date on things. This will help your business grow and will encourage your employees to do the same. Including training or education as part of the employee’s job is one way to help everyone feel their best about who they are and what they do.
Together we are stronger than we are apart. Do something nice for your team this week to show them how much you appreciate them.