Fixing Leadership Failures part 2

Last week I shared some of the most prevalent issues leaders are facing including:

Emotional issues


Setting the example

Distance from business


You’ve probably seen these in leaders you’ve been exposed to and seen the failed businesses that can result if the issues aren’t corrected.  But the worst thing you can do is see a problem and not try to correct it.  So today we’re finishing the conversation about what you can do to avoid, resolve and clean up from these 5 pressing issues.

Avoiding: of course avoiding these debilitating issues in the first place means that you have good communication with your team and clients, you’re all on the same page when it comes to expectations and responsibilities, you are present in and knowledgeable about the business and all that goes on, and you show trust and genuine care for your employees.

Resolving: if you’re at the point that resolution is necessary, you first have to realize that you can’t undo the past.  You can only move forward with the lessons you’ve learned. First you’ll have to clearly communicate the new rules and expectations.  Second you’ll have to follow through for a significant period of time so that your customers and employees know you’re serious about the new direction.  Finally, you’ll have to make sure that the tools and support are in place so that these things don’t happen again.

Cleaning up: damage control is never pretty, but the best way to move forward and clean up is to take educated action.  This means that not only will you do an inquiry into why the issue happened, you’ll then take action to not only clean up or fix the issue, you’ll do what it takes to make sure it doesn’t happen again.  During the clean up you’ll want to make sure that you’ve heard the feedback and suggested courses of action from all involved.  Don’t be deaf to the people who were hurt by or involved with the situation, and don’t just make a scapegoat to pacify people.

What recommendations do you have for resolving leadership issues?


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