Reacting to Screwups

The past few weeks we’ve been talking about some of the challenges we face as business owners, and some of the really simple yet important things that should be done to improve for everyone’s sakes. Today I want to talk about a touchy topic, one that was a bit of a realization over the past month’s thinking and discussion of self-control and the challenges I faced in my life and business.

The topic for today is embarrassment.  Let’s face it, we’ve all been embarrassed by one thing or another that has really been a big oopsie and we’ve felt really guilty about it. Sometimes we feel so guilty that we get angry and lash out at people who didn’t even have a role in it. We yell at others because we didn’t read things well enough or rushed into making a decision that wasn’t life and death, when really there’s no need to blame anyone. But that embarrassment we feel, the frustration that wells up inside us, and the feelings of failure totally overrule any common sense we have, because it means we’ve lost control of the situation.

You’ve probably been on both sides of an embarrassing situation or reaction. You’ve probably been lashed at by that unwarranted anger. It hurt, right? You were probably confused by their over-the-top reaction as well. It usually has the unfortunate result of turning us hostile too. After all, it’s a natural reaction to someone coming at us in a rage. You’ve also felt like an idiot when you did something stupid, made the wrong call or really screwed things up.

So what’s my point in bringing up this topic today? First, to acknowledge that we’ve all been on both sides of embarrassment: we’ve all screwed up and we’ve all been treated unfairly. Unfortunately rather than learning from the situation it just makes some of us more bitter and more likely to lash out. But this won’t get us more clients or help us develop into the leaders that we could be.

Most people are happy to help you make things right or resolve an issue, unless you’ve come at them with guns blazing. You don’t have to fall all over yourself apologizing for something, but we all need to be a little more patient, be a little less in a rush, be willing to admit we were wrong, and most of all do our best not to overreact and hurt someone else.

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