Change: Good, OK or Bad?

Lately there’s been changes happening in the world of business, with some prime examples being 3 of the big social networks: Facebook, Twitter and Pinterest. Facebook has rolled out an “explore” feed where it tested moving all organic page posts to, which means if you have a page people have to do extra work to get to see your posts (no organic page posts would appear in people’s regular timelines, but ads still would). Twitter rolled out extra characters, which some have complained about and others are celebrating. And Pinterest has added a ‘sections’ feature which is a much needed organizational asset helping users better sort their pins.

Personally I’m working on some changes in my business as well, so the question becomes should you work on changes in your business? I believe every business needs to change throughout their life cycle, both big changes and little ones. I believe we should be making some little changes throughout the year in response to trends, seasons and customer requests, and we should make big changes as our business grows and evolves.

But the bigger question is are you considering or making a good change? In the case of Pinterest I think it’s a great change. In the case of Twitter I think it’s an OK change. In the case of Facebook I think it’s not a good change in general, but could have some positive implications because it will mean that only your most interested fans would be involved with your page, those most likely to make a purchase.

By no means should you be discouraged from making changes because some people won’t like them, but if a large majority of your people aren’t happy with the change you’ve made you need to either reconsider the change completely, reconsider how you’re going about the change, or be prepared to get a whole new customer base (one of the changes I’m making is with regard to Facebook).

What changes are you considering or making this month or in the coming year? I invite you to share your changes in the comments below.

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