Discount Dilemma

One of the questions that just about every business owner is asked is “do you offer discounts?” It’s a question that makes us groan sometimes because we work hard to serve our customers and create our products, and the fact is that we have to make money! Yes, most of us have a buffer or cushion between what it actually costs to create a product and what we charge, and there are people who offer similar services for less than we do. Yes, some of us do compete based on price, that’s one of the reasons people buy what we offer instead of a similar product/service. And yes, most of us do create special offers at some point in time, or offer regular discounts for certain people, like veterans for example. Not to mention that there’s a whole “bargaining” industry where asking for a different price than what’s listed is not only acceptable but expected.

That said, I don’t necessarily have anything against offering discounts. I believe it can be a way to recognize your faithful customers and offer them discounts for continued purchases. There’s certainly an opportunity in offering “introductory offers” at lower-than-normal prices, or coupons if you’re in need of an influx in customers. There’s also an opportunity to connect with people through clearance or close-out offers.  But there’s a reason that things are priced as they are, and it’s what people have determined is reasonable based on what results are possible or what’s being offered.

So how do we deal with the discount question? Personally I address it on my website. I make it clear that if there’s a discount to be had it will be announced on social media and/or in my newsletters and that it’s not something I do often. I also clearly state that I offer regular special pricing for pastors for one of my offerings and for veterans on all of my services (and how to prove you qualify). I also offer levels of service so that I can help people whether they can afford $20 or $2000, and some payment plans.

So what if someone doesn’t clearly state they do/don’t offer discounts but you really, truly can’t afford their prices, and you really want to work with or buy from them? As with so many other things in the industry these days, the best thing you can do is contact them and be specific about why you want and deserve a discount or special pricing. Saying things like “I’ve got tons of people I can refer you to” or “I’ll absolutely buy again in the future” aren’t valid reasons in my book. You have to give a good enough reason why you should be given a discount when [almost] everyone else pays full price, preferably a reason that can be backed up or easily verified. If they can’t offer a discount, maybe they’re willing to work out a payment plan, offer reduced hours/access, have something similar they can offer at the price you can afford, or can recommend someone/something that does fit your price range.

What are your thoughts on discounts and how do you handle it when (potential) customers ask you for them?

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