Building a Bigger, Bolder Business

This month I took a look at Think Big, Act Bigger by Jeffrey Hayzlett. I’m not big on reality TV, so my first introduction to Jeffrey was through a telesummit several years ago. I don’t always connect with individuals or leaders who are big and bold and outspoken, but Jeffrey is so much more than that, it wasn’t as noticeable or unavoidable as it is with some other leaders, in other words it didn’t define him in a negative way. And that’s really how the entire book read for me. I really felt like it wasn’t about him sharing why he’s a great leader, it was him revealing in a very personable way why who he is and the decisions he makes work, and why they might/will work for others.

In the book Jeffrey talks about what may seem like a conflicting set of topics. On one side he makes it very clear that his business (any business) isn’t meant to appeal to or work with everyone. He shares an example of how they had a slogan on a website and the team removed that slogan during a website edit because the team said it offended some people. His answer was that it was that if someone can’t see past the slogan or is offended by it, the slogan has done its’ job in weeding out the not ideal clients.

But Jeffrey also talks about the importance of asking and finding out why someone didn’t buy a product or service. Maybe it is because they’re not a good fit (and that’s OK). Maybe it’s because they don’t understand (and that’s your fault and something you can fix). Maybe it’s because the product or service isn’t up to par with the competition (again, something that you can fix). Maybe it’s because your sales people were rude, ignorant, unknowledgeable or lazy (something you must do something about). Knowing why (and doing something about those answers you can and should do something about) can mean not only an increase in business and sales, but also you bringing a better business to the world.

One of the parts of the book I appreciated most was Jeffrey’s take on teams/employees and leaders. He is a believer in hiring people and giving them the tools and empowerment to make decisions based on systems they have set up in the business. The difference with some other businesses and leaders and their employees is that Jeffrey makes a point of doing everything and having knowledge and experience in everything, from cleaning bathrooms to marketing to finances, just for starters. This means he has the knowledge and experience to do it all so he can talk with his people about everything. He isn’t stepping away from or not leading or disconnected from the business, he simply has done it all and now focuses his time on the most important things, and lets other people do what they’re good at doing.

I alluded to it at the beginning of the post and you can guess it from the title of the book, but one of the big keys is the importance of having a positive attitude, thinking bigger, acting bigger, and being real. Yes, Jeffrey grows big businesses, but this isn’t just about the size of your business or your bank account, but about being a big leader that’s making a positive impact in the world through their business, regardless of how many customers they serve.

With that in mind, I wanted to end with a quote from the Introduction: “I can think bigger, act bigger, and do it my way-because I can.” How will you make a difference in your business, be a better leader for your business and make a difference with your business for your community, tribe, and the world?

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A Time of Reflection

I was reading yet another email after reading another blog post about someone hitting burnout the other day, and the news has shared that tragically several people connected to mass shootings have committed suicide in recent days. As equipped as I think we may be for all that life throws at us each day, the reality is we sometimes don’t realize how much we’re taking on, don’t ask for the help we need, don’t take time to deal with the overwhelm we’re feeling, and/or don’t realize how serious things have gotten. And then we hit that breaking point, unfortunately sometimes of no return.

Most people have developed coping mechanisms that help them deal with typical daily stresses (a fight with a friend or significant other, deadlines at work, children’s tantrums etc.), but as we know especially from the men and women who have been in the military, there’s no coping with some things, some things we’re just not equipped to deal with normally and that’s when we can get into trouble.

Part of the reason I think we struggle with coping and hit burnout is because instead of taking a step back we pile on the activities, work, people and things. Maybe we think we do it because it means we won’t be able to think about how we really feel or what’s really going on, and that may work for the short term, but it rarely does anything about the actual situation or how you feel.

You may not know it, but we’re in the middle of the spiritual season called Lent which leads to the celebration of Easter. Lent is a time of reflection, for people to get right with themselves and with God. Anytime is a great time to get right with God, but today I’d encourage you to spend some time on self reflection, really considering where your life is at and what you need most. Asking for help and knowing when you need to take a break (and taking one) actually show how strong you are, not how weak.  A little reflection and taking a time-out today can positively shape your future if you let it.  I’d encourage you to make it a regular practice as well since life shows no plans of slowing down or becoming a cake walk anytime soon.

Reality Check Question

Every so often I come across a question that not only makes me think, it’s one that I think you would benefit from considering in your life. Today I’ve got a question that you can apply to many different aspects of your life, from business to personal to relationship to health to success to finance to parenting. Like many good questions it’s open-ended and challenges you to not only consider what is but what could be. Ready?

Is this my reality forever?

I know that I talk about changes, goals and victories all the time, and that’s because they’re a reality for everyone and usually on a very regular basis. But sometimes I think we forget to think beyond the moment, beyond the panic, beyond the frustration, beyond the change. I also think we sometimes get wrapped up in the issues and the downhill roll we may seem to be going through.

Doing a quick check on yourself, your direction and your attitude with this question can help you get perspective and find the motivation and hope to move through your current situation and into a reality you prefer if you’re not happy with your reality. It can also remind you to slow down and enjoy your reality as it is, if it’s something you will likely have only once or twice in your life.

So the next time you start getting wound up or frustrated by life or feel like it’s running past you, I encourage you to stop for a moment and ask “Is this my reality forever?”

Living Today

The new year has arrived and we’re almost a week in! I love that we have life divided into days, months, years and lifetimes. It helps us to process better and plan both short-term and long-term goals which give us small and large victories throughout our lives.  Each one is filled with a different set of opportunities for us to live and love and build relationships and be successful.

I don’t always go with a year theme, but lots of people do. I’ve seen lots of different words this year including spaciousness, time, intention, substance, experience, purpose, promise, change and clarity. This year I’ll be doing something different and not doing monthly themes for every month as I’ve done in the past, but instead going with a yearly theme. This year’s theme is going to be ‘today.’

Why ‘today’? Not because of how fast-paced our world is, but rather because I want us to take a step back and live in today, accomplish things today, appreciate today, learn from today and enjoy today. Yes, we’ll still talk about goals, planning, the future, and the bigger picture, but I want to focus on appreciating, enjoying and acting on each day.

As we’re constantly reminded of in the news each day is a gift. What you do in that day may make or break your future. It can overcome what you’ve done in the past. You can end the day satisfied with what you got done that day or feeling like it was all a waste. It may be one of your last days, will you look back and know you lived it well?

What will you do with today?

Labor Day Reflections

Monday here in the US is Labor Day. It’s the day that we honor and remember all the contributions that the American people have made for and towards the economy and success of our country. I think it’s important to still celebrate this day because even though we’ve made some really great strides in making work accessible and safer for all, there are still some serious issues in the work place today.

When you look at the statistics about how many people are employed vs. unemployed, they don’t take into account how many people are miserable in the job they have. It doesn’t register how many people dread going to work the next day. It doesn’t consider how many people feel threatened, frustrated or ignored by their bosses and superiors. It doesn’t take into account the number of workers who have no clue what they’re doing or why they do what they’re doing. Unfortunately, there’s a lot of improvement still needed in many workplaces.

The first step to improvement is for the leadership to remember that they’re working with people, not magicians. Most staff members won’t read minds, can’t decipher gibberish, and can only do what you’ve told them to do. So when they’re not doing what you need them to do, aren’t truly helping customers, aren’t being as productive as you want them to be or keep doing things wrong, take a step back. First look at what you’ve told them to do (do your messages/requests/instructions even make sense?  Are they detailed and specific enough?). Second, look at how you’ve trained them and if you’re continuing to give them education to improve their skills. Third look at the resources available to them (can they do the job you’re asking them to do, let alone do well?).

Once sufficient and clear communication, expectations and resources have been established, only then can things improve dramatically for both workers and businesses. Are you the reason your employees are miserable and unproductive? What can you do to be the reason that you’ve got employees who look forward to coming into work, share about job openings with your business, and are happy and capable of fully supporting your customers?

Are You Satisfied?

Today I got to thinking about what it means to be satisfied. We live in a world where good seems to never be good enough, where many people are unsatisfied in their relationships and their jobs, not to mention financial situations. Before we can talk about taking action, we have to talk about what it means to be satisfied.

First, you can’t be satisfied in a bad situation. The word “satisfaction” means that you have to be ok with the situation, you can’t be unhappy or displeased. Satisfied doesn’t mean perfect though. If you have satisfaction in a situation or about a project, it means you know you’ve done your very best and that while more work could be done, it wouldn’t ultimately greatly improve the outcome or performance.

I believe that it’s best to be satisfied with a situation before you move onto a new one, or at the very least come to terms with it. What do I mean by this? Well, if you’re in a bad relationship or hate your job or your business is failing, don’t just give up and switch gears. This will only cause problems for you and others years from now.

Satisfaction requires an understanding of what has happened and why. I don’t suggest that you pick apart every failure or bad moment to find the turning points and things you should have done differently, I think that we all need to spend a little time in reflection of the past and present before we move onto the future.

But, just because I’m satisfied with the outcome of something, that doesn’t mean I’m going to sit back and not make any new goals or dream bigger for the future and next part of my life journey. Yes I’m satisfied with who I am and where I am, but I still want more! This is healthy and nothing to be ashamed of.

This week I encourage you to take a look at your life. How are you feeling right now? Are you OK with where you are and what you’re doing? Now take a moment and make plans for the rest of this week, the rest of this month and the rest of this year. What are you going to do now, what do you need to be doing in the next few weeks and months to really be satisfied with your life in 2017 when January rolls around in a few months?

Educating for Convenience?

We live in an age of modern conveniences. I’m a big fan of many of them, especially grocery stores, email and indoor bathrooms. It’s great to be able to use a search engine and get a bunch of instant responses to your question (hopefully you’ve input the right question and the right results show up). However, I’m concerned by something I see increasingly in adults (and kids) with all of these advances and instant responses: laziness. Now, I’m not against taking time off or relaxing or necessarily even shortcuts. However, I am not a fan of the people who expect to have everything handed to them causing extra work for others when they could easily find the answer or do it themselves in about 5 seconds.

As a parent part of your responsibility is to teach your kids to fend for themselves. That means giving them the education and tools necessary to be equipped for whatever life may throw at them. One of the most valuable tools my parents passed on to me was my reading skills. TV was definitely a thing when I was a kid and I have learned a lot watching it, but I have learned so much more from reading. Reading has given me more power and knowledge than the TV ever could. Reading has empowered me to ask questions, to learn to research and even the lesson and value of patience.

Directly tied in with reading as I mentioned is the lesson of patience. Some things have to happen in stages, that’s just the way it is. Yes, we can take some shortcuts and can find ways to speed up many processes, but for many other things the only way or the best way to get from A to Z is by going through all 26 letters. I don’t believe there’s a shortcut that can be taken when building trust, growing relationships or becoming an adult (regardless of whether you’re an ‘old soul’ or not).

If you teach your kids that all the answers are out there if they’re willing to take the adventure, do the work, try new things, find the solutions, have the conversations and do the reading, you’ll equip them to conquer just about any challenge they will face as an adult, whether you’re there to help them through it or not. Don’t teach them to be the person who asks what’s in a “#1 breakfast combo” when the answer is clearly printed on the screen outside the car window, on the menu on the wall or in the printed menu. Teach them to think up ways to create needles that don’t hurt chronically ill kids so much, or get water from Texas to California, or bring back the dodo bird, and empower them to make the world a better place.

Seeing Things Differently

Recently I read an interesting article about Dr. Sanjay Gupta meditating with the Dalai Lama. It was interesting for many reasons, but one of them, and the one I want to talk about today, was the fact that sometimes His Holiness struggles with meditation too. Just so we’re clear, meditating is something that His Holiness (and other Buddhists as well as countless others of various faiths and practices) does on a regular basis. The interesting part wasn’t just that he struggles, but how he often overcomes that struggle. Rather than using meditation as a time to be without thought, he uses it to focus on something specific and work through it or work on understanding it from a myriad of perspectives. So yes, you’re being quiet still during meditation, but it doesn’t have to be about being blank or empty.

I wanted to share about this with you today because so often in our families and relationships we approach something in one way (meditation is for being blank and empty) when there’s countless other ways that it could be approached. The challenge is not only being open to those other approaches and being able to see them, but also working on not just reacting in the way you always have or just going with your default actions/opinions/beliefs.

Part of the challenge in applying other perspectives to your life, or to your kids, is that there’s a lot of the world that isn’t open to other perspectives, for example in traditional learning environments, aka schools. Yes, you can send your kids to schools that offer other things or teach differently, but often they cost a lot of money, money that not all families have. So in this case you could do supplemental education on the weekends or afterschool, and during the summer. You may also have to work on getting your partner to see the validity of your point or why you want to do things differently. This isn’t always a bad thing because it does mean you have to think things out and really have good reasons for doing things differently.

My challenge to you this week is to start looking for other perspectives, approaches or opportunities with the things that challenge you most or you struggle with most. Take the time to see if there are alternatives or options, like His Holiness presented to Dr. Gupta about meditation, and don’t be afraid to ask for help or get someone else’s perspective.

A Business Investment

As we look ahead to July 4th and the celebration of Independence Day here in the USA, I want to talk a little about something businesses can learn from this special day. In case you’re confused or forget your holidays, July 4th celebrates the adoption of the Declaration of Independence on July 4, 1776, which declared the US as separate from Great Britain. This wasn’t a decision like saying they’re not going to buy one kind of tea from them, they’re choosing to make a really big difference in the direction the future of the lives of all who call the US home. The signers of the Declaration of Independence knew that it wasn’t going to be something that happened over night, but they decided that for the best of all their futures as well as all future generations, this was a necessary separation. In signing the Declaration of Independence these men chose to make an investment in their future that they may not see real results of in their lifetime, but they believed it would be worth it.

As business owners each day we have to make choices in our businesses and in our leadership. We have to make countless little decisions that are more comparable to choosing which tea to buy from whom. But occasionally we have to make decisions about how or if to invest in something for the future of our businesses. The first decision we have to make is whether or not to look at those big decisions as a potential investment or not. If we choose to not make an investment in it we won’t be take the same steps as we would if we were going to invest. The signers could have decided they didn’t want to make it an investment in our futures and instead would just make an agreement with Britain to do things differently in the future but they chose to invest.

A typical investment question that comes up is with employees. Do you choose to do the absolute minimum when it comes to training or do you choose to do all you can to make each employee the best they can be for themselves and for your company? It’s not necessarily wrong to do less when it comes to training, but typically you’ll experience a higher rate of turnover, you’ll have more employee discontent, less commitment to the business and customers, and less to work with (if anything) when it comes to company culture. But if you choose to invest in the people that are part of your company you’re not only making your company better, you’ve got the potential to make the whole world better.

This coming week I encourage you to do a check-in as a leader and take the time to look at whether or not you’re making investments in your business, if you’re investing in the right things (and right people), or if you’re just doing what it takes to get by in the business world. I have to say that I think the signers made the right decision to invest in our futures, what will you decide?

Worth the Effort

Last month we spent a lot of time talking about relationships and this month we’re going to be talking in part about freedom, so I wanted to start the month off by talking about a topic that’s often an important aspect of both of them: effort. Yes, there are some relationships that seem effortless or don’t require a lot of effort for you to keep them going, and sometimes freedom is freely given without any real requirements or involvement on your part. But for most of us if we want our relationships to last and be fulfilling we have to put in some effort, and the amount of effort we put in often speaks to how successful those relationships will be. Also with freedom, more often than not if we’re looking to be free of something or be free to do something we have to actively pursue that goal.

I know some people get worried or overwhelmed when they hear that work is involved in something, but if you’re really serious about making that relationship work or finding that freedom there should be a fire or drive or passion in you about it. If there isn’t you’re not likely to give decent effort towards that goal, and it should be a big red flag for you about getting more involved in that relationship or freedom goal. Yes, sometimes if you give something some effort you’ll discover or rediscover the passion or interest you’ve lost or didn’t have, but usually there has to be some interest there to begin with, it isn’t created in the process.

The thing is, I think you, your life and your relationships are worth the effort. I believe each of us can and should have a life we’re proud of, one that includes relationships with people who support and love us, and freedoms to be who we are and do what we’re passionate about. You may not have accepted that you’re worth the effort and there are people around the world who believe that as well, but it’s the truth. Sure, some people will try to drag you down, but that’s often more about them and not about you.

This upcoming week I encourage you, even though it’s summer and you may be slowing things down in your life, to put a little effort into the things that matter most to you, or the things you want more of in your life. It doesn’t have to be a lot, but choosing to put a little more effort in can make a big difference, and give you a glimpse into what it would be like if you chose to put a lot more effort into it.  You may choose to communicate more often and more completely with your partner, you may choose to do more research before making a decision than you usually do, you may choose to finally ask for the help that you’ve been too ashamed to ask for, or you may choose to dedicate time every day to making your life healthier and happier.  What will a little effort do for you?