Anyone who has achieved a level of success, whether someone in a career job, in a relationship, in education or as a business owner, has dealt with any number of challenges in their journey to get there. One of those challenges has to do with communication. We’ve talked before about how essential communication is and that everyone screws up on communicating from time to time. Communication is also something that we are (or should be) learning and working on from the day we’re born to the day we die.
The communication challenge that I want to talk about today is dealing with people who are poor communicators. These are people who refuse to justify their thoughts, just speak from the hip and never consider what they’re spewing out of their mouth, or talk about you behind your back (i.e. post a negative review about you/your service/your company without even trying to resolve it, complain to a supervisor and don’t try to discuss it with you etc.).
The first step to success in these situations is something that everyone can do whether they’re skilled at communication or not, is the practice of patience. The second is something we’ve talked about in the past, and it’s the skill of asking questions. When you put even just these 2 skills together, you’ve got the ability to work through many challenging communications. Add to that some solid communication skills and you’ve got a better chance at either navigating the challenge, or dealing with the aftermath and coming out less destroyed than you might.
Some people are just happy to vent and really don’t care if things get resolved. Some people just like to find problems and issues and again, don’t care about a resolution. Fortunately I’ve found that both of those types of people are in the minority, and that given the chance most people do want to resolve things and are open to talking things through.
I’m not a communications expert yet, I’ve got lots to learn. But with each new conversation I have, blog post I read, and video I watch I’m being exposed to lessons that I can learn from and apply to my life and conversations in the future. What have you been learning in your conversations lately?